4 months Gov’t agencies, beware! ARTA ‘mystery shoppers’ out to test efficient delivery of government services MB
By Genalyn Kabiling  The Anti-Red Tape Authority (ARTA) has started to deploy “mystery shoppers” to various government agencies to check their compliance with the country’s law on ease of doing business. These mystery shoppers would apply for permits and other documents in state agencies, as well as local government offices, to test the efficiency in the delivery of government service, according to ARTA Director General Jeremiah Belgica. ARTA Director General Atty. Jeremiah Belgica (Photo from Anti-Red Tape Authority / Facebook / MANILA BULLETIN) “Marami tayo na mystery shoppers na umaaligid sa mga government agencies [We have many mystery shoppers in ... more