9 months Rise of chatbots Manilatimes |Biz
REYNALDO C. LUGTU, JR.You’ve probably encountered a small chat box at the lower corner of your service provider’s website with the image of a good-looking man or woman, saying “Hi, I’m Danny, how may I help you?”; and you probably know by now that the “person” chatting with you is not a real person, but a chatbot. A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods, according to Techtarget.com. It is powered by rules and sometimes artificial intelligence that you interact with via a chat interface. Some chatbots use sophisticated ... more