2 weeks Shopee, Lazada got most online complaints – DTI MB |Biz
Shopee and Lazada, the country’s two biggest online shopping platforms, have accounted for majority of the 13,674 online consumer complaints received by the Fair Trade Enforcement Bureau of the Department of Trade and Industry (DTI). DTI Undersecretary Ruth Castelo, who heads the agency’s consumer protection group, revealed during a webinar hosted by the Union of Local Authorities of the Philippines (ULAP) last Friday of the growing number of consumer complaints against online sellers. Based on the DTI data, 88.03 percent of the total online complains from January to September 25 this year were lodged against Lazada and Shopee. The ... more